Our 2-day refund guarantee.
Not the right domain after all? Get your credits back within 2 days — no questions asked.
1
Request it
Contact us within 2 days of your purchase with the domain and order details.
2
We review
Our team confirms eligibility, usually within one business day.
3
Credits back
Approved refunds are added to your NameGrid wallet as credit.
Where your refund goes
Approved refunds are added to your NameGrid wallet as credit, ready to use on your next domain.
Eligible for refund
- ✓Domains registered within the last 2 days
- ✓Standard (non-premium) domain registrations
- ✓Accidental or duplicate purchases
- ✓Typos in the domain name at checkout
Not eligible
- ✕Requests made after the 2-day window
- ✕Premium or aftermarket domain purchases
- ✕Domains that have already been transferred out
- ✕Renewals processed via auto-renew
Refund FAQ
Most requests are reviewed within one business day, and approved credits are added to your wallet as soon as they're approved.
Need help with a refund? Contact us.